Getting with the times: HP will not support Windows 7 on Windows 8 consumer PCs


HP will not support you if you load Windows 7 on the HP Envy X2

In their support documentation HP has made it clear they will not be supporting downgrading from Windows 8 to Windows 7, including supplying drivers, apps or other content for these PCs or laptops.

They warn:

HP does not recommend downgrading on any HP consumer desktop and notebook products. After October 26, 2012, HP consumer desktop and notebook products will ship only with Windows 8. Windows 7 will not be supported on these new platforms, and no drivers, apps, or Windows 7 content will be available through HP. If users choose to downgrade their HP consumer desktop or notebook system, HP will continue to support the hardware but if there is an issue where HP diagnostics are required OR it is determined that the loaded software or upgrade operating system is causing the issue, HP may suggest returning the system to the original Windows 8 OS that shipped with the computer.

The issue does not apply to businesses, who can of course still choose to downgrade Windows 8 licenses to Windows 7, but for the rest HP will likely force consumers to reload Windows 8 before attributing an issue to the hardware rather than the unsupported OS.

There have been some speculation that OEMs will continue shipping Windows 7 PCs even after the introduction of Windows 8. However with consumers being encouraged to stay with the new OS on new PCs, the move will either slow the market if the radically revised UI scares of consumers, or alternatively lead to the rapid adoption of the OS.

Do our readers think this will help or hurt sales? Let us know below.

Via Business Insider .

  • IDontCare

    They just hurting HP employers who had to use this and the others have plenty of choice.

  • sanshiro


    HP has support?

  • TopCat958

    I was planning to buy a new laptop for home/office use this Christmas with Blu-ray capability. I do not want the Windows 8 touch screen garbage. Unless it spits out cash like an ATM, I will not be buying one.

  • John

    Big mistake here. Sale lost.

  • thesafesurfer

    I quit using HP products years ago.

  • freeiam

    This is the end of HP

  • Nolan

    HP are the worst manufacturers. They once told me not to update to windows 8.1 as they are not liable to support it. Now its windows 7. They should rather come out with their own OS or start selling Bricks.