Microsoft Responds To Internet Requirements Of Xbox One, Suggests Xbox 360 For Users With No Internet Connection (Video)

70

We yesterday reported about Sony PlayStation leading pre-order sales in several Amazon websites. We thought it was mainly due to poor PR info circulating around the internet about Xbox One’s DRM and used games policy. Microsoft reacted to this negative buzz today and the response shows that Microsoft still stands by its decisions. Xbox chief Don Mattrick responded in an conversation about the 24 hours online requirement that people who don’t have access to internet can buy Microsoft’s new re-desgined Xbox 360 console. He also said that Microsoft will continue to invest in Xbox 360 going forward making it the low cost Xbox console for the masses.

MATTRICK: “Some of the advantages that you get, of having, a box that is designed to use an online state, so, that, uh, to me is the future-proof choice, and I think people, could have arguably gone the other way if we didn’t do it and fortunately we have a product for people who aren’t able to get some form of connectivity, it’s called Xbox 360.”

KEIGHLEY: “Right, so stick with Xbox 360, that’s your message if you don’t [inaudible]like it?”

MATTRICK: “Well, if you have zero access to the internet, that is an offline device, I mean, seriously, I read the blogs, and thought about whose really the most impacted was a person who said “hey, I’m on a nuclear sub, and I don’t even know what it means to be on a nuclear sub but I’ve gotta imagine it’s not easy to get an internet connection.”

KEIGHLEY: “[inaudible]playing call of duty multiplayer”

MATTRICK: “Hey, I can empathize, if I was on a nuclear sub, I’d be disappointed.”

Source: GameTrailers

About Author

Pradeep, a Computer Science & Engineering graduate.

  • http://olivermills6.wordpress.com/ Oliver

    *who’s, not whose

    This is a really bad way of handling it. At least reduce the price of the 360…

  • steveo99

    This probably won’t affect 99.9% of the whiners. Most are just PS fanboys or live in a cave.

    • koenshaku

      I’m not a PS fanboy if anything I would be a xbox fanboy having purchased both their consoles and never a PS device yet buying a PS4 will be my protest to this draconian console..

      • John

        I am 100% Xbox fanboy too and never bought PS before.

        But to protest against this I don’t just buy PS4. If that is how they wanna handle this then simply no new console for me. Buying PS4 is not a solution and not smart move because PS$ has same DRM but just up to developer to use it or not which guess what developers will use DRM on PS4 too when it is up to them.

        So if you wanna protest against this just don’t buy now it and wait till things change.

        • koenshaku

          Well I never buy launch consoles anyway generally they don’t launch with AAA titles and the first batch isn’t quality checked. If MS changes their policies which I doubt they will I will buy one, but I am a gamer all the same and it is difficult to over look things like PS4 having 50% more compute shader performance over the X1, $100 dollars cheaper and it isn’t always online. Sony is having a field day with this right now seriously, their console 100% supports offline gaming no 24 hour checks which is a fact, no limit on who you can share your physical copy of your game with, because games still apparently require the disc to play in your console. I mean they are literally trolling Microsoft right now look at the youtube below with over 8 million views I heard this on the radio going to work yesterday. Its a big deal and then you have guys like this telling you to buy a 360 if you don’t like it.. I mean fanboy I may be, but I love technology and gaming and I think MS looking at PS4 numbers would help them back step I will probably get a xb1 down the line if they do after they do, because I expect this from a steam console not an xbox.

          • John

            I am with you and undrestand your point of view. But still I think if you don’t buy XBox One that is enough protests.

            PS4 with Eye is almost $499 ($399+$59.99=$459.98) so price is not really different plus Kinect will do so many cool things that PS4 eye can’t even come close to it. In general Xbox One do a lot more than PS4. Don’t forget Hardware is not everything. Xbox Software are much much mre powerful than PS4 so to me that $40 woth going with Xbox One.

            And about “PS4 having 50% more compute shader performance over the X1″ that is not really true. There are sites that you can read like AnandTech and many others that they go to detail and very technical if you like. And yu will see many of these are just marketing. For example is true that 64-bit OS has double power and speed of 32-bit OS? On paper you may say yes 64 is twice 32 and therefore double performance and speed but that is not true and not a reality. even though there is performance improvemnets it is not even close to double. So same story about this GDDR5 and Shader.

            I don’t know you noticed or not but all games previews on Xox One actually looked much better than PS4. I was listening very carefully to all interviews and many times they asked developers that “So PS4 has any advantage over Xbox One for this minor harware difference” and all of them said no and i never heard anyone says yes this give us better this or that. Because in reality theyr are very same system but what it matter is OS and software which no one can come even close to performance and power Microsoft offer in term of software.

            Anyway I think If price was around $349.99 instead of $399 that would kill Sony right away which I don’t know why Microsoft didn’t do it and I think taht is their first mistake.

            Second thing is this being online thing once every 24 hours. That I am against it too but if you read carfully how it works it gives users some great features and offer that no possible if they don’t do it. But still Microsoft had to do it the way is if you are online great use this advantage if not then ok have fun play game but you don’t get these features or offers.
            And about Kinect and privacy people are just ignorance or don’t want to listen carefully. It will not spy on you and you have full control over it. you can turn it off on or when it is off it only listen to one command “Xbox On” so don’t read too much into that but if that is something you still don’t like. Just cover it or unplug when you are done playing with Xbox.
            So I think what Microsoft can do at this point id add additional offer to like one free game with each console when they ship it. which basically make console more like $349 or just simply reduce the price.
            And also review their online policy which I think they will do at some point in near future.
            As much as I love Technology and a gamer like you still I don’t go buy PS4 to protest Xbox One. :)

          • koenshaku

            I will consider it depends on what games come out. I did get the 50% performance gain info from anandtech though which is my most trusted source. I just hope they reverse course with this.

          • BIAS

            You write a lot of sense…

          • BIAS

            You can share games on one by logging in with your acct. (no disc need) But I agree its rude to block pple like that. I remember Hurricane Sandy left me offline for a week, cellphone included

        • BIAS

          Agreed. PS would be useless to me as well because it has no…… HALO

    • NGM123

      I’m a huge XBox and MS fan, but the new XBox One policy’s are arrogant and insulting to anyone with half a brain. This is just arrogant stupidy from a company now acting more like sony than sony !

  • Adrian

    Somebody needs to be fired right now

  • XB_Mod

    I’m not worried, they are going to fix it…after getting owned by Sony this holiday season.
    The XBox One has been a marketing nightmare. I’m sure Sony isn’t that much more free but the marketing demage has been done.

    People want CHOICE and they don’t want a company to dictate the terms of something I have to buy for them to be successful. What a stupid comment…ya people can buy the 360…or PS4. Microsoft doesn’t get it. They tried with Windows 8 and it backlashed and now they are “listenting” to feedback (background picture, boot to desktop etc.). Same will happen with the XBox. After it gets owned by Sony they will “listen to customer feedback” yada yada…

    I always liked Microsoft for productivity and choice…they better not copy this part of Apple’s business model…Just give YOUR customers choice for godessake. If people are quiet, next time they will shove other more restrictive things down your throat. Let these companies be known that we care.

    • jack

      If there’s anything to take issue with it is the 24 hour online checkins. That to me seems sort of dumb, but still not an issue for about 95% of people. I honestly think the vast majority of people who are complaining won’t be affected by the policies. The more I learn about the DRM policies the more I’m OK with it. I buy a lot of used games for my 360, but if XB1 is anything like Steam there will be reduced price games, special offers, bundles, etc that will serve the place of cheap used games. The console video game market has finally matured to be on par with the PC gaming market and music markets – I’m fine with buying a game license for my personal use. Why should console games be treated any differently than my PC software or music library? People have enjoyed the luxury of swapping, burning, pirating games for far too long. I’m OK with moving things forward into the 21st century. I *prefer* digital downloads over physical media for performance and convenience reasons, and I accept the restrictions that come with that. We are totally fine with PC software DRM but its A BIG FREAKIN DEAL when you talk about console software DRM. It doesn’t make any sense. Hypocrisy is fun.

    • Fear

      You’re going to have to wait for Xbox 1.1 for that, in this late stage of the game, likely nothing is going to be changed.

  • efjay

    After years of poor WP sales, weak Windows 8 reception, anger over the X1’s mandatory DRM this official MS response shows they still don’t get it. Guess we’ll see how long this lasts before someone gets Sinofskyed.

  • Albert

    Great response. So those that want a new console should get PS4 or not upgrade at all.
    Someone in marketing needs to be fired.

    • David

      Yes not a very smart respond from Microsoft. But I think they will change all these at some point. they have to.
      “If you have no access to internet then just buy Xbox 360 or stick with 360″ means No new sell for Microsoft and when people want newer games the go to PS4. All this means losing customer and money for Microsoft. They should now better that in our time how people emotionally attach to brands or companies. Look at all these blogs and fanboys all around internet and even on TV, magazine, movies.
      This policy is like “If you don’t want WP8 then stick with (or buy) Windows Phone 7 or 7.5″. We all know all good things and new games now just come for Windows 8.
      I have Windows 7.5 and can’t wait to upgrade to Windows Phone 8 or 8.1 end of this year because I can’t get new apps or better version of apps really right now. All just for Windows Phone 8.
      And I am sure this will be same situation for Xbox 360 and Xbox One.

    • Emily the Strange

      and what do you expect them to say?… “oh now you dont need internet connection for skype, twitch… authenticate your games, download them, multiplayer…. for cloud experience…” yeah right… have you ever seen how many features of Xbox One require internet? why would you want a brick that cant do anything without internet?

      • james

        If you want to play games you shouldn’t have to be online…. Why should you have to authenticate your games?

        • Oen

          It sounds like all Xbox One games can be installed or downloaded from the internet. Authentication is required so that you can play the game without the disc (it checks against a licensing server).

      • james

        If you want to play games you shouldn’t have to be online…. Why should you have to authenticate your games?

      • Albert

        I am not commenting on the fact that you need to have a connection to keep playing, My comment is more in regard to the response that you should stick to the old Xbox if you want to keep playing off line. Great way to push you loyal fan base to the competition. For the record I have been using Xbox from the beginning and will get the Xbox one as well. Really like where they are heading with the new console. Best off all no more placing the disc in the player to start a game.:)

      • NoGround

        I’d like to be able to play my single-player games in the event of an internet blackout. That shit DOES happen, and quiet frequently. Hurricanes, tornadoes, even a normal storm could cut off internet. Not to mention that a security issue could happen within Microsoft, like it did Sony, causing a shutdown of online services for a MONTH. A MONTH without your console. That’s BS. Also, this is a big FUCK YOU to all Xbox fans, including myself. “Don’t have internet? Stay with a 7 year old console.” Dumbest. Decision. Ever. Eventually all games are going to be moving to the next generation, but this is basically saying developers are going to have to support the 360 forever, so NOT ONLY does this piss off consumers, but it pisses off developers in the future, who now have to spend extra resources to make sure everyone has access to their games. And eventually, they’re gonna be like “Screw it, people with 360’s can suffer.” This guy is going to get fired. Sony took the fall last generation. Microsoft will take it this generation, unless they fix their shit.

    • Zac Rollins

      Don Mattrick needs to be talked to first and foremost.

  • grim

    what a rude respond

  • Willem Evenhuis

    Oh dear.

  • h3man

    Why is no one complaining about the introduction of region locks? Given that they allow me to connect to networks that require a html login or they fix the virtual hotspot function in Win8 (used to work in Win7, not anymore in Win8) and I can perform the 24h check, I still can not buy games if I am away. I am one of those who have to travel for work.

    • Peter

      Because nobody really take their Xbox with them to other countries when they are travelling. :)
      Situation like that is 0.001%. But still if you do as long as you have your internet connection you should be fine playing games and online perhaps you can’t buy new games (disc) there since doesn’t work but whatever you own should work.

  • leharmeerak

    what if I already have an xbox 360? let me guess, I should be a ps4…. very stupid… Microsoft….

    • Smith

      Exactly since millions have Xbox 36 that respond means Ok don’t buy Xbox One and stick with your 360. And that means no sell for Microsoft! Not smart move at all…

  • Bert

    I personally don’t care about any of these restrictions and I applaud MS for sticking to their guns. I imagine once most people have lived with this console for 6-12 months you won’t hear anyone complaining about these things anymore. What you will hear is people talking about how much they love it.
    Why would you buy a new console and not hook it up to the internet anyway? You live on a sub? Thank you for your service but you are probably less than 1% of Microsoft’s customer base. I don’t expect them to care whether you buy a new system or not. There are clear advantages to getting the Xbone over PS4 and if your are not interested in them save yourself some money, get a PS4 with a crappy network like the PS3, and enjoy a miserable gaming experience.

    • counterblow

      yes, and the pigs loved the buffet at the trough right before the slaughter.

      • BIAS

        Lol

    • jack

      To the people complaining about the required internet connection, Microsoft said that the XB1 will operate just fine offline – the internet connection is required for Xbox Live functions and multiplayer.

      • Tom V.

        no, without a daily check in to Live servers the console can only operate offline for an hour until that authentication/validation is made.

      • koenshaku

        It will work fine for 24 hours and you can share your games with up to 10 family members and one friend if he has been a friend for up to 30 days on xbox live, but if he keeps your game up to 30 days it transfers over to him and there wasn’t any explanation on if he could give it back to you or anyone else.

      • Smith

        No the problem is it works offline fine for 24 hours. After that because of no internet it can’t authentication/validation you can’t even play your own game offline. At least as far as I know and understand from their policy.

    • nimbus

      From a bit of an outsider’s standpoint, your point has absolutely zero substance and you come off as nothing but a fanboy. I can tell, by your badass attitude, that this won’t bother you, and that’s just great. Even if it falls on deaf ears, I had to tell you this to make myself feel better about your idiocy. Thanks.

      • Bert

        Outsider? I don’t know what you mean by that.

        Zero substance? I’m pretty sure I laid out my argument quite clearly and gave examples as to why I think the XBone is the better option.
        Please, next time take the highroad and try not to reduce people to generic stereotypes. Also, if you want to present your argument as to why anything I said is wrong, please do so. Otherwise, you are not only wasting my time, but you are wasting yours as well.

    • BIAS

      And miss out on HALO

  • XBox Customer

    Dangerous move, taking away features that customers value. You know we are weighing options and want to bring friends and family with us. As others said, we’ll see this holiday season which new system gets the most traction.

  • counterblow

    Don,
    You are no Steve Jobs. Steve could tell people to suck it and get away with it. You look like the dork everyone beat up in high school.
    Sincerely,
    Nuclear Sub Captain

    • jack

      Don doesn’t have the assertiveness of Jobs. Jobs could tell you the XB1 is better than the PS4 BECAUSE of the DRM policy, and everyone would believe him.

      • counterblow

        Don looks like a cokehead.

  • B C

    every single gamer, even in the US with great internet service, is at some point going to have their ISP cut out for awhile and it is going to disable their xbox – and THAT will be the tipping point for the customer. MS is just plain dumb and ignorant for thinking that this call-out requirement will not affect EVERY SINGLE CUSTOMER at some point in time! pff!

    • koenshaku

      Yes they are I have friends with no connection and family. Grandma and grandpa a sister as well. If you want to take your console to their place for awhile you can forget about it. Its not like every household is required by law to have it. Its like selling a car and telling people it only gives when your insurance company activates it! It’s absurd and its not that I don’t have an internet connection I can’t function without one in fact, its just principle that they are so arrogant to try and force feed this down consumers throats then tell you it is good for you.

    • Emily the Strange

      its 24 hours— its not like 1 second and the Xbox will not work anymore. stop the drama… its 24 HOURS not seconds.

      • Fear

        I want to go places with my console, I want to bring games over to my friends house, I want to buy used games, I want an internet service that rewards me with games, and Microsoft won’t do any of this and Sony will.

  • laserfloyd

    Uh, you’re supposed to be playing damage control, MS, not putting gas on the fire. I’m going for XB1 because I’m invested in the ecosystem but they’re just not helping their cause at all. :P

    • BIAS

      Halo eh?

  • Geordie G Glazer

    Am I missing something here? I don’t get why this is such a big deal. Who doesn’t have an internet connection these days? And if yours goes down for longer than a 24 hour period, it’s time to find a new provider. It’s a pretty small market of people that want to play console games and don’t have access to the net. IMO I think this is a great feature because the console will update itself and the games when not in use so I’ll never have to sit there and wait for the updates to complete before I can start using it. Who does this really effect? Honestly?

  • The1nChicago

    Amazing, I am shocked these people are freaking morons. MS is losing the public relations battle. It’s a shame that the company is being run down by idiots from Ballmer down to this moron. I am giving MS until September to make changes to their policy otherwise I will be canceling my Xbox One pre-order.

  • The1nChicago

    Amazing, I am shocked these people are freaking morons. MS is losing the public relations battle. It’s a shame that the company is being run down by idiots from Ballmer down to this moron. I am giving MS until September to make changes to their policy otherwise I will be canceling my Xbox One pre-order.

  • Myclevername

    Do you people honestly think that Microsoft made these decisions without asking gamers their opinion? I like what they are doing. They are helping the game developers over rip off artists like Game Stop so that more developers will be able to make more profit and make better games for all of us. DRM is important. I guarantee you that the games people buy and start playing on PS4 thinking it’s some sort of alternate, free trade, “I own it” nirvana for gamers are going to be very surprised when their consoles won’t play that new game because the game developer thinks it’s a pirated or stolen or unlicensed or unregistered copy. Sony is afraid to side with the developers over rip off centers like Game Stop. Don’t’ forget that Microsoft is first and foremost a software company. They hate piracy. Microsoft is actually watching out for all of us and the health of the industry and the fight against piracy. Game Stops are going the way of record stores. They will no longer be needed. Sony is not a hero here. Sony won’t tell us how they plan on allowing everyone to trade and resell and buy used games. Know why? Because they don’t control the process. Your console via a connection to the INTERNET is what will allow you to play used games. If a developer wants you to register that “new to you” used game you just bought at Gamestop for $50 (that the developer didn’t see a dime from by the way) before you can play it well guess what? Sony can’t help you. Sony is trying to score points off of the stand Microsoft is making. And most people are too stupid to see the larger picture.
    You read it here first.

    • counterblow

      rip off centers? what drugs are you on?

      • Myclevername

        Game Stop’s stock plummeted after Microsoft announced their used game policies for the new Xbox One. Know why? Because Game Stop makes almost all of their profit from buying used games cheap and marking them up and selling them out the door for a very high profit. Guess who benefits from this arrangement? No one but Game Stop. The developer doesn’t see a dime of the used game profits. Should they? I think so. Microsoft is trying to remove Game Stop from the transaction by allowing you to give your old game to a friend or sell it to a stranger and then they can activate it online for a minimal fee of around $10. Guess who benefits from that scenario? You do. Why? Because the developer will see some of that re sell money and they will in turn be able to create better games for all of us. A much much better option than having Game Stop offer you $5 for your old game and then turning around and selling it for $40 and keeping all that profit to themselves.
        Record stores and video rental stores no longer exist. Game Stop’s are next to go bye bye.

        • counterblow

          as a person trading in my game, it benefits me because otherwise I would get ZERO dollars for my game I no longer want by hanging on to it. GameStop will be front and center of this “authorization” scheme for Microsoft, except they will negotiate privy deals with EA and activision to get a piece of the cut. The problem is they will be some of the ONLY ones able to do this. You will no longer be able to sell your game on eBay and have all the money come to you. That scenario makes you happy?

          • Myclevername

            You sell your game in person or on Ebay or Craigs for whatever price you can get with the understanding from the buyer that when they put the disc into their console they are going to have to pay a fee of $5 or $10 dollars to activate it under their account. Maybe Microsoft sends the original owner an email asking if they agree to releasing the rights to play to a new owner and that would be how you give a game away. So when you are buying a used game from someone you have to factor in the price of activating it on your console. I have no idea how it will finally work but I do know that the days of Game Stop making a ton of money by reselling games and then keeping all the money are coming to an end. And I applaud it.

  • Myclevername

    Do you people honestly think that Microsoft made these decisions without asking gamers their opinion? I like what they are doing. They are helping the game developers over rip off artists like Game Stop so that more developers will be able to make more profit and make better games for all of us. DRM is important. I guarantee you that the games people buy and start playing on PS4 thinking it’s some sort of alternate, free trade, “I own it” nirvana for gamers are going to be very surprised when their consoles won’t play that new game because the game developer thinks it’s a pirated or stolen or unlicensed or unregistered copy. Sony is afraid to side with the developers over rip off centers like Game Stop. Don’t’ forget that Microsoft is first and foremost a software company. They hate piracy. Microsoft is actually watching out for all of us and the health of the industry and the fight against piracy. Game Stops are going the way of record stores. They will no longer be needed. Sony is not a hero here. Sony won’t tell us how they plan on allowing everyone to trade and resell and buy used games. Know why? Because they don’t control the process. Your console via a connection to the INTERNET is what will allow you to play used games. If a developer wants you to register that “new to you” used game you just bought at Gamestop for $50 (that the developer didn’t see a dime from by the way) before you can play it well guess what? Sony can’t help you. Sony is trying to score points off of the stand Microsoft is making. And most people are too stupid to see the larger picture.
    You read it here first.

  • Lauren Niko Micheaux

    wow..so instead of posting the entire interview the do a 50 sec clip, making dude look like he was being an asshole!

    He explained why they went they went that direction and that they appreciate their customers! Then just expressed how much they thought gamers just needed to get the device in their hands, then decide!

  • Lauren Niko Micheaux

    wow..so instead of posting the entire interview the do a 50 sec clip, making dude look like he was being an asshole!

    He explained why they went they went that direction and that they appreciate their customers! Then just expressed how much they thought gamers just needed to get the device in their hands, then decide!

  • elpadr1no

    Even though l_already preordered the Xbox One. This is the dumbest response have ever heard

  • Fear

    HAHAHA, omg, yeah if you don’t have internet get a 360, now fuck off we don’t care about you, stick with last gen. That’s what he might as well have said.

  • tim

    I’m concerned about his tone regarding people on nuclear subs. You know, people in the military play games to get away from the torture they are exposed to each day. They rely on those video games to get a feeling of being back home. To be so ignorant to their actual feelings by saying what you did here shows me how comfortable you are living because of what they do. Get a damn clue Don Mattrick. I will not be buying any future Microsoft products now just because of that statement you made.

    “Hey, I
    can empathize, if I was on a nuclear sub, I’d be disappointed.”

  • Zac Rollins

    They won’t stand by this decision when it starts effecting sales and pulling customers and fanbase away… I haven’t talked to anyone in person that wants the Xbox 1 due to their online only limitations.

  • JoseM.

    Uh… “Don’t like the Xbox One internet requirements? Buy a PS4″ #dealwithit

  • kfrl509

    MS is obviously frustrated with the gamer response on what they have worked so hard to convince themselves would work – dumb. They have a real opportunity to open up digital distribution but I think Sony might be in a better position to do this. First don’t change policy on physical media – it has its place, disk required to play no check ins etc. Sony got this right, MS being stupid trying to carve out everything at once when they have a strong competitor who is going to kill them on it. Second provide incentive to go digitial and include all the DRM, check ins whatever but DROP the price so that it is an attractive option. And there you have it, just like music and movies are today. It gives consumers choice and thats what people want. I guarantee the digital medai will take off when games are relased both digital and physical on the same day but digital is 20% cheaper regardless of all the check ins and other drm rules – actually MS sharing features of digital content is pretty good but they went for everything and gave no consumer choice – really bad marketing decisions. As of now I have both systems on preorder just waiting to see what happens next.

  • ZeusZeus

    I think MS should be reading people’s reaction and feedback instead of defending…already playing catch up in the mobile world and other services, don’t want to mess that one up…read on

    http://www.businessinsider.com/microsoft-has-alienated-us-troops-with-always-online-xbox-one-2013-6

  • Windows 8

    I think that here MS is atr fault, !!
    I am not a person who goes around MS but this XboxOne theory of theirs is like the Google Chrome book !!
    I mean !! what is the use of this console if there are so many restrictions there. that is the one thing that I lauded about MS always.. !