Microsoft Struggling To Keep The Surface In Stock

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With just a five days to go before Christmas, shoppers are in full-on spending mode, but those looking to score the new Surface 2 or Surface Pro 2 may be having a tough time finding one. As of this writing, Microsoft’s online store shows the Surface 2 as sold out and the same message for the 64GB, 256GB, and 512GB model for the Surface Pro 2.

A check for either version of the device on Wal-Mart’s online store also showed the device as “out of stock,” with the exception of the 128GB Surface Pro 2 as above. A number of customers are also reporting that the device is sold out at physical Best Buy stores. However, Best Buy’s website shows the device as available.

Mashable did an investigation on the availability of the Surface in retail Best Buy stores:

I conducted my own unscientific test to see what would happen if I called local stores looking for either the Surface Pro 2 or Surface 2 in any configuration. In a random sampling covering three Best Buy stores in New York City, Portland, Oregon and Austin, Texas each local salesperson told me that neither device, in any configuration, was in stock.

When I questioned the salesperson in New York City about the shortage she didn’t hesitate when she said the device is “extremely popular.”

Twitter is full of people coming about having trouble finding a Surface:

The @Surface 2 is sold out everywhere… even Microsoft’s own store. Are people actually… gasp… buying Surface 2s?!?!?

— Marc Chambers (@marcchambers) December 14, 2013

@Microsoft When can we expect shipments of Surface 2 to reach retail stores? They are sold out everywhere in North Texas.

— fabulous.star (@fabulous_star) December 16, 2013

How is the Microsoft Surface sold out everywhere?!?! :(

— Shenell Tiana ∞ (@ShenellTiana) December 10, 2013

A quick look on Amazon shows Surface is available but in very limited quantities (only 6 left in stock etc) and only if you’re willing to pay a premium over the retail stock.

Microsoft has been quiet about struggling to meet demand, only releasing two vague statements:

 “As somebody working on the surface team it’s certainly been exciting to see the public reaction to these two new products,” Ben Reed Senior Manager for the Microsoft Surface team,

“With regards to specific inventory levels or sales numbers we don’t comment on those specific figures… I would say that it’s our goal to get these two tablets into as many people’s hands as possible and we’re actively working with manufacturing teams and retail partners to replenish stock where it’s been sold out as soon as possible.”

Neowin also inquired about the limited availability of the Surface only to get a very generic statement:

Our primary goal is to get Surface 2, Surface Pro 2 and new Surface accessories into the hands of all people who want the most productive tablets on the planet. The public response to date has been exciting to see and, for those eager to buy, we recommend they go to MicrosoftStore.com, Microsoft Retail Stores and third-party retailers for availability.

If are looking to get someone a Surface as a holiday gift I suggest you start contacting your local retail stores now and grab one as quickly as possible.  It seems even an Xbox One might be easier to find than a Surface this holiday season.

Sources: Neowin and Mashable

TechCrunch also noted the Surface’s low inventory but with the typical negative spin, I’m sure they would be having an orgasm if the ipad was low in stock and talking about how “popular” the device is among consumers.



About Author

Suril is a scientist, journalist and obsessive Microsoft observer. He holds an advanced degree in Biotechnology with minors in Biochemistry, Microbiology, and Molecular Biology. Send him tips on twitter: http://www.twitter.com/surilamin

  • nick

    I got one. I love it! So versatile.

  • Jim

    I have been trying to get a Surface 2 for about a month with no luck.

  • jaylyric

    The best bet is to actually take the chance and GO to the local store. Before checking online. Reason being is because if you waist time looking online and come up with no stock,then you may miss out in store as a result. I’ve been in one of my local stores frequently since the Saturday after Thanksgiving, buying other things including to original RTs. Each time I’ve been the amount of Surfaces all of them have been moving. At least twice that I’m aware of Surface 2s have been sold out. They were in stock as of yesterday however. I know some associates over there and the ones I’ve talked to say they are moving fast. I believe them from what I’ve witnessed.

  • laserfloyd

    Not a Surface 2 in stock anywhere near me. Two weeks ago I could have driven 50 or so miles to get one but upon checking today, there isn’t a single Best Buy (12 total) in my state that has it available. Can’t order it. Can’t pick it up. Surface.com is out of stock so either they’re way popular or MS grossly underproduced.

    I’ll say this though, when I went in to look at the Surface 2 they had none for sale but had 20+ first gen surfaces in the case. Looks like the Surface 2 is fairing better at a glance.

    • NPGMBR

      I know the feeling. My brother just gave up his iPad for a Surface2. I was holding out expecting many to be available and now I can’t find one. But its cool because I don’t mind waiting a little longer.

  • Saurabh Sharma

    Glad bought it on the very first day after launch. Love it

  • Zicoz

    The situation seems to be similar here in Norway. While the Microsoft Store still seems to have devices, the major retail stores Elkjøp (which seems to have been Microsofts big partner for 2n gen Surface in this country with a lot of early stock and heavy marketing), Lefdal and Expert are all running low. They only seem to be available in some stores, not online.
    I had to drive over an hour each way and take two ferries to get a 64 GB Surface 2 for my brother, and that was the last one they had as well.

  • Eli_Vance

    The Microsoft areas in the Best Buys and Futureshops I go to around Toronto usually have more people browsing than the Apple and Samsung areas. It has to be a good sign.

  • un-village-seoul

    They are available in San Francisco, CA.

  • jimski27

    After all the negative news about the original Surface writedown, this isn’t unexpected. I am sure they will be (cautiously) ordering stock in small batches Patience.

  • Regina

    They are selling like hotcakes. They have been getting supply in fits and starts since after Thanksgiving with a bulk shipment on Tuesday and Wednesday that sold out in a heartbeat.
    I wanted this so much for Christmas and waited patiently, but just missed the last batch. It is all about the LTE version then!

  • grs_dev

    I don’t think they’re “struggling” per se

  • mablon

    Can vouch for this. Went to buy a surface 2 RT at John Lewis (UK) today only to find out they are out of stock in all of their department stores. Whilst I was waiting to buy mine two other people were also trying to buy