Microsoft Working Through The Holidays To Deliver Fix For The Surface Pro Firmware Issue

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Few days back Microsoft said, “To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10,” and even confirmed that they are working to release an alternative update package after the holidays. It seems, Microsoft has changed their minds and decided to deliver the fix earlier than expected.

Here is the info from the Support forums,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Source: Microsoft

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Pradeep, a Computer Science & Engineering graduate.

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  • soder

    Does anybody really believes this? Seriously? Those poor indian coders deserve their own rest for the holidays. If you are so addicted to that electronic drug called tablet, that you cannot survive this 4-5 days without withdrawal syndrome, you should go into hospital, as that is definitely an illness to cure.

    • Herb_Eaversmells

      This is hands down one of the dumbest posts i’ve seen on any site. Shame on you for being so dim witted.

      • soder

        Holiday is over, the fix is nowhere!
        Let me quote my favorite (dead) comedian, George Carlin: “…its all bullsh*t folks, and its bad for ya!”
        This 1-liner tells everything about corporate communication of companies like MS.