Microsoft and the tech industry in general had a bad day in the US court as a federal judge ruled Thursday that Microsoft must hand over e-mails stored on an overseas server to US authorities. Following a two-hour court hearing in New York, U.S. District Judge Loretta Preska said the warrant lawfully required the company to hand over any data it controlled, regardless of where it was stored. “It is a question of control, not a question of the location of that information,” Preska said. However, the good news is that Microsoft can appeal to the 2nd U.S. Circuit Court of Appeals. Companies like Cisco, Microsoft, Verizon and others came in support of Microsoft in this case. If the current judgment takes effect, there is a possibility that these companies will lose billions of revenue from countries like China, Russia and others. Microsoft Executive Vice President and General Counsel Brad Smith provided the following ...

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The annual Information Sector report from the American Customer Satisfaction Index (ACSI) was released today. In general, customers are more satisfied with the with telecommunication services and technologies than they were a year ago. But, the customer satisfaction with computer software for desktops and laptops continues to fall. Microsoft and the aggregate of smaller software makers both backslide 1% to 74 and 76, respectively. Customer satisfaction with computer software manufactured for desktops and laptops stabilizes at an ACSI score of 76. The aggregate of small software makers including Intuit (TurboTax), Adobe (Acrobat), and multiple antivirus programs takes a slight 1% gain to 77. Likewise. Microsoft, the largest individual software manufacturer, experiences an incremental gain to 75. These upticks, however, are not enough to Impact the industry as a whole. Shrinking shipments of desktop and laptop PCs continue to pose a challenge for traditional software makers as a plethora of relatively ...

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