Back in 1994, World Wide Web was in the early stage supported by dial-up modems and there were only a few thousand websites and Microsoft was among them. In the 20 years since it has been on the Web, Microsoft revealed that Microsoft.com has remained in the top 10 most-visited websites worldwide. Actually, Microsoft started the website to mainly put its growing Knowledge Base online. “We had started to build up a community there; people would answer questions for each other,” recalls Mark Ingalls, a Microsoft engineer in 1994 who would become Microsoft.com’s first administrator. He was also the only website employee at that time, other than his boss. But the staff doubled early on, when Steve Heaney was hired to offer vacation relief, Ingalls says. In terms of “Web design,” the notion, much less the phrase, didn’t really exist. “There wasn’t much for authoring tools,” Ingalls says. “There was this thing called HTML that almost ...

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