One of the main advantages of Microsoft’s gaming console like Xbox One is the Xbox Live gaming service. Millions of players use Xbox LIVE service to enjoy their gaming everyday and it is the largest gaming service in the world. Xbox Live Operations Centre is the team at Microsoft which handles the day-to-day operations of Xbox LIVE service to keep it online all the time. Located in a windowless room in Microsoft’s Redmond campus, it is manned 24 hours a day, 365 days a year. And looming ominously above it all is a massive red digital timer. “Any time there’s a major incident going on that’s either user-impacting or we think it might be user-impacting, we start that clock,” warns Microsoft Gaming Ninja (seriously, that’s actually his title) Eric Neustadter. “We use that to make sure we’re doing the right things at each point in our process. We have playbooks for ...

Read More →