Microsoft today published its report on the governmental requests on customer data it received for a period of 6 months. Previously, Microsoft and other companies were banned from disclosing such data to the public. After the leading technology companies raised their voice about this concern, government recently agreed for the first time to permit technology companies to publish data about FISA orders. Microsoft has published a table that provides the information going back to July of 2011. Our most recent report covers the period from January – June 2013, addressing all of Microsoft’s services.  Specifically, during this time period: We received fewer than 1,000 FISA orders seeking the disclosure of customer content.  These orders related to between 15,000 and 15,999 accounts or individual identifiers.  It’s important to note that this does not necessarily mean that more than 15,000 people were covered by these data requests. This is because one individual ...

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Earlier this month, we ran a story titled Forrester Research: Microsoft Trumps Apple And Samsung In Consumer Mindshare in which we reported that Microsoft trumped both Samsung and Apple in the consumer mindshare survey. Here is an another report from Forrester Research, Microsoft passed Apple in a 2014 measurement of customer opinions of what it was like to deal with the company. In last year’s report, Microsoft was trailing behind Apple and now they have improved their scores to beat them. The survey attempts to quantify the somewhat squishy and hard-to-define criteria of customer experience. Forrester assigns each company a customer-experience index score based on a survey of how 7,500 U.S. consumers responded to these three questions: How enjoyable were they to do business with? How easy were they to do business with? How effective were they at meeting your needs? How was your experience with Microsoft in the past year? Did ...

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  Microsoft along with other technology industry leaders are now trying to bring transparency to the law enforcement requests they receive from various government agencies around the world. Microsoft has released their own law enforcement requests report for the first half of 2013. It lists all the countries where data are available. When you click a country, you can get the break up of no.of requests Microsoft received, rejected, disclosed content, etc,. Here are the highlights of the data revealed, Microsoft (including Skype) received 37,196 requests from law enforcement agencies potentially impacting 66,539 accounts in the first six months of this year.  This compares to 75,378 requests and 137,424 potential accounts in the whole of 2012. Approximately 77 percent of requests resulted in the disclosure of “non-content data”. No data at all was disclosed in nearly 21 percent of requests. Only a small number of requests result in the disclosure ...

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