The annual Information Sector report from the American Customer Satisfaction Index (ACSI) was released today. In general, customers are more satisfied with the with telecommunication services and technologies than they were a year ago. But, the customer satisfaction with computer software for desktops and laptops continues to fall. Microsoft and the aggregate of smaller software makers both backslide 1% to 74 and 76, respectively. Customer satisfaction with computer software manufactured for desktops and laptops stabilizes at an ACSI score of 76. The aggregate of small software makers including Intuit (TurboTax), Adobe (Acrobat), and multiple antivirus programs takes a slight 1% gain to 77. Likewise. Microsoft, the largest individual software manufacturer, experiences an incremental gain to 75. These upticks, however, are not enough to Impact the industry as a whole. Shrinking shipments of desktop and laptop PCs continue to pose a challenge for traditional software makers as a plethora of relatively ...

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