Earlier this month, we ran a story titled Forrester Research: Microsoft Trumps Apple And Samsung In Consumer Mindshare in which we reported that Microsoft trumped both Samsung and Apple in the consumer mindshare survey. Here is an another report from Forrester Research, Microsoft passed Apple in a 2014 measurement of customer opinions of what it was like to deal with the company. In last year’s report, Microsoft was trailing behind Apple and now they have improved their scores to beat them. The survey attempts to quantify the somewhat squishy and hard-to-define criteria of customer experience. Forrester assigns each company a customer-experience index score based on a survey of how 7,500 U.S. consumers responded to these three questions: How enjoyable were they to do business with? How easy were they to do business with? How effective were they at meeting your needs? How was your experience with Microsoft in the past year? Did ...

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Related Reading #1: http://microsoft-news.com/a-vocal-minority-of-idiots-journalists-ruin-innovations-on-the-xbox-one/ Related Reading #2: http://microsoft-news.com/instagram-non-controversy-shows-medias-willingness-to-bash-microsoft/ While the rest of us are enjoying the holiday spirit, it seems a small group of extreme, self-described “feminists” are out to kill the fun.  A recent non-story has been making headlines lately, stemming from Microsoft’s fun, ad-lib styled letter aimed at convincing loved ones to buy you an Xbox One for the holidays.  Earlier, Microsoft had released a fake doctor’s note to allow you take the day off work and play your Xbox One with your qt3.14 gf. The controversy looms over how Microsoft originally released their letter.  Among the default options, this was possible: That’s right, you could place in the idea that your significant other would rather knit than watch you play Xbox.  And maybe it is true, your SO finds watching you mindlessly play a video game extremely boring.  It’s not like we have not seen women make ...

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