Take A Look At The Xbox Live Operations Centre Which Keeps The Most Popular Online Gaming Service Online

Xbox Live Operations Center

One of the main advantages of Microsoft’s gaming console like Xbox One is the Xbox Live gaming service. Millions of players use Xbox LIVE service to enjoy their gaming everyday and it is the largest gaming service in the world. Xbox Live Operations Centre is the team at Microsoft which handles the day-to-day operations of Xbox LIVE service to keep it online all the time. Located in a windowless room in Microsoft’s Redmond campus, it is manned 24 hours a day, 365 days a year.

And looming ominously above it all is a massive red digital timer. “Any time there’s a major incident going on that’s either user-impacting or we think it might be user-impacting, we start that clock,” warns Microsoft Gaming Ninja (seriously, that’s actually his title) Eric Neustadter. “We use that to make sure we’re doing the right things at each point in our process. We have playbooks for every kind of major incident, which tell us what to do at each point in the process. There’s actually someone in the room during an incident whose job is incident commander. They don’t troubleshoot. Their job is to watch the clock and to follow the process and make sure we don’t skip anything.”

As if on cue, the clock suddenly starts ticking. Neustadter laughs; apparently this isn’t a rare occurrence. “What started that clock could have been one of our monitoring systems alerting – the equivalent of a big red light,” he explains. “We’ve got alerts on essentially anything a customer could do where it’s going to tell us if it runs into an error. So when a console tries to do something and fails, it lets us know instantly.”

Read about it in detail here.

About the author  ⁄ pradeep

Pradeep, a Computer Science & Engineering graduate.

  • BIAS

    Meh, it should be more modern, bigger and cleaner.

    • TheOne2125

      Only in the movies.

      • BIAS

        I like the movies :/

    • Tips_y

      And you’ll probably not be running one anytime soon, or ever.

      • Guest

        Nice burn baby, the wit, the wisdom, the wow. Cowboy you better keep a handle on that raw power…

        NOT! ;)

        • Vương Vi-Nhuyễn – 王微軟

          Such burn, many sarcasm, wow. :-O

        • Tips_y

          yeah sure, whatever keeps your air-head from bursting.

  • eharris560

    can we have a video of the action?

    • techieg

      This is the Xbox Live developer center and not the MS Online Services network operations center where it resides with other MS cloud services, which as I have seen in this video a while ago: https://www.youtube.com/watch?v=9VWA-7_-Pb0

  • BIAS

    The MC poster on the wall is a nice touch though :)

  • Vương Vi-Nhuyễn – 王微軟

    ”Microsoft gaming ninja”. (^_^) ¡best title ever!